# Incident Management Shift Handover Template

Use this incident management shift handover template at every ops or service-desk shift change to pass open incidents, severity, and the next required action.

## Template fields

- **Shift date & window:** 2026-07-26, Night (19:00–07:00)
- **Outgoing / incoming:** Outgoing: A. Ng → Incoming: S. Patel
- **P1 / P2 open incidents:** INC-4412 P1: API latency — mitigated, root cause open — owner: A. Ng
- **Next actions:** Hand to platform on-call at 08:00; customer bridge at 09:30
- **Changes this shift:** Scaled workers ×2; feature flag X disabled
- **Watch items:** Disk on db-03 at 78% — not paging yet
- **Acknowledgment:** Incoming on-call confirms review before outgoing signs off

## How to use it

- Lead with P1/P2 — never bury severity in a paragraph.
- State the next action, not just the ticket number.
- Separate watch items from true incidents.

## Shift-close question

If this handover is reviewed tomorrow, is it obvious what is still hot — and who owns the next action?